At Afghan top-ups, we are committed to maintaining the security of all transactions and customer accounts. To confirm your identity, we may request that you submit a government-issued ID so we can verify your account.
How can I verify my identity?
If you have been asked to verify your identity, you should have received a verification link by email. The verification process is quick and simple. Just follow the steps below:
1. Click the verification link to begin the process. Please note that the link will expire after 7 days.
2. You'll be asked to take a picture of a valid government ID.
3. Once submitted, our Security team will review your information and notify you by email as soon as you can use your account again.
Who handles the verification?
The verification link is generated through Persona, a trusted and secure identity verification platform used by many companies to protect user accounts. All information you share is encrypted and handled with strict security standards.
If you have any questions, you can always contact us and one of our agents will assist you with the process.